FAQs
Where are our products manufactured?
Our cosmetic products are manufactured and hand poured in France. Our supplier manufactures in accordance with the European Cosmetics Directive 1223/2009 CE. Our commitment to excellence is reflected in the superior quality of our products, making us a trusted and reliable choice for customers worldwide
Other products (non-cosmetics) are manufactured through multiple worldwide suppliers
Are our products cruelty free?
In line with European regulations, none of our products are tested on animals and are cruelty free
Are our products safe to use?
All products are manufactured in line with the European Cosmetics Directive and are in accordance with all relevant regulations in the EU and UK.
Are all of the colours on the website accurate?
Due to the many variations in monitors and browsers, the colour of products may appear different on different monitors. Computer monitors are not all calibrated equally and colour reproduction on the Internet is not precise. Since it is not possible to guarantee our online colours will look the same on all computers, we do not guarantee that what you see accurately portrays the colour of the actual product. We have made every effort to display as accurately as possible the colours and images of the products we carry and that appear on the website, but cannot guarantee that what you see is an exact representation.
Is it normal to have some imperfections in the texture of our blush?
Absolutely. Our blush products are bespoke and hand poured by our supplier in France. Due to this at times there may appear to be slight inperfections and air bubbles, however this is perfectly normal and does not change the quality
Can I become a stockist?
Currently our product is only able to be purchased online at www.rebecca-beauty.co.uk, however if you are interested in stocking our products then please reach out to us to discuss.
Can I be an ambassador for Rebecca Beauty?
If you are interested in becoming an ambassador for Rebecca Beauty Limited then please reach out to us at info@rebecca-beauty.co.uk.
What if my product is damaged on arrival?
If in the unlikely scenario that a product arrives damaged then please let us know straight away through info@rebecca-beauty.co.uk and we will assist you. Please provide us with details of the fault, photographs and your order number.
Do we accept returns?
We will gladly accept a return of any item purchased at Rebecca Beauty upon receiving it within 30 days of the purchase date unopened, unused and in re-saleable condition with your original receipt. We apologise but return shipping fees are to be paid for by the customer. Please be sure to enclose the reason for your return.
How can I cancel my order?
If you would like to cancel your order, please e-mail us at info@rebecca-beauty.co.uk soon as possible. We will do our best to cancel your order before it is processed but we are unable to cancel orders that have moved to dispatch. If we are unable to cancel your order you will have to follow or returns process or you can refuse the package upon delivery to have this returned to us at no
additional cost.
Once we have received the return a refund will be issued. Please allow 3-5 business days for refund processing.
What payment methods can I use?
We accept payment via all major credit and debit cards, including Visa, Master Card and American Express. You can also pay via Apple Pay, Google Pay and Paypal. We will look to add additional payment methods at a later stage.
Where is my order?
- Once an order is made you will receive a confirmation email, please check your junk mailbox just in case. We aim to process orders within 3 days of the order being made, however often dispatch within 24 hours. Please contact us at info@rebecca-beauty.co.uk if you have any issues.
